Small Business BC Client Survey ABOUT OUR SERVICE Question Title * 1. How did you hear about Small Business BC? Government Office Bank / Credit Union / Funding referral Walked By Location Google Search Another Business Supporter (Chamber, Community Futures, Women's Enterprise, Futurpreneur etc) 3rd Party Event Friend / Family Member Social Media If you selected: 3rd party event, financial institution or another business supporter, please note which one. OK Question Title * 2. What is your overall satisfaction rating for our service? Very dissatisfied Very satisfied Very dissatisfied Very satisfied OK Question Title * 3. If a friend asked you about Small Business BC, what would you say? OK Question Title * 4. Can we use this quote as a testimonial for marketing purposes? Yes No OK Question Title * 5. How easy is it to access Small Business BC products and services? Please rank from 1-5, where 1 is extremely easy and 5 is extremely difficult. 1 5 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 6. If you did not find it easy to access our services, please tell us why. OK Question Title * 7. When deciding if to attend a seminar or event, what type of speaker attracts you the most? Rank 1-5, where 1 is your first choice and 5 is your last. 1 2 3 4 5 A small business owner with proven track record 1 2 3 4 5 A founder or CEO of a large business or corporation 1 2 3 4 5 A professional educator 1 2 3 4 5 A motivational speaker 1 2 3 4 5 Your peers OK Question Title * 8. Scenario 1: Imagine you want to start a business. To whom or where do you turn for more information about next steps? Select all that apply. Your City Hall Accountant Lawyer Community Futures Chamber of Commerce WorkBC Online Small Business BC Your Bank/Credit Union Family/Friends Other (please specify) OK Question Title * 9. Scenario 2: Imagine you are looking for financing to grow your business, but you're not sure of your options. Where would you go to find this information? Select all that apply. Your Bank/Credit Union Accountant Research online Small Business BC Friends/Family Private/Angel Investor Womens Enterprise Centre BDC Community Futures Chamber of Commerce Futurpreneur Other (please specify) OK Question Title * 10. Which of the following factors influence your decision to purchase educational seminars or consultations the most? Please rank each factor. Not Influential Sometimes Influential Always Influential The Primary Influence Price Price Not Influential Price Sometimes Influential Price Always Influential Price The Primary Influence Time of Day Available Time of Day Available Not Influential Time of Day Available Sometimes Influential Time of Day Available Always Influential Time of Day Available The Primary Influence Method of Delivery Method of Delivery Not Influential Method of Delivery Sometimes Influential Method of Delivery Always Influential Method of Delivery The Primary Influence The Profile/Expertise of the Presenter or Adviser The Profile/Expertise of the Presenter or Adviser Not Influential The Profile/Expertise of the Presenter or Adviser Sometimes Influential The Profile/Expertise of the Presenter or Adviser Always Influential The Profile/Expertise of the Presenter or Adviser The Primary Influence Recommendation From a Friend Recommendation From a Friend Not Influential Recommendation From a Friend Sometimes Influential Recommendation From a Friend Always Influential Recommendation From a Friend The Primary Influence The Subject Matter/Product Description The Subject Matter/Product Description Not Influential The Subject Matter/Product Description Sometimes Influential The Subject Matter/Product Description Always Influential The Subject Matter/Product Description The Primary Influence OK NEXT
